Saturday, 12 January 2013
Since my Lumia 920 changed into a smartcamera, I've scoured the web for a panacea. Unfortunately, neither a soft or hard reset made any difference. So, after less than three weeks with my Lumia, I initiated contact with Nokia to arrange a repair. To Nokia's credit, their Technical Support Centre made doing so fast and easy. Unfortunately, it will be another two weeks before I have it returned. The wait, however, isn't the problem. What worries me is that this experience has made me lose confidence in Nokia's ability to deliver on hardware, and it will take time for this confidence to be restored.