41 Days

Thursday, 3 January 2013

This is my Lumia 920's Start screen.

Why's there no tile in the top-right? There was. Skype.

I was a late early adopter of Windows Phone 8. And, so, this issue was something I didn't pay any attention to at the time. Thus, Skype was hurriedly installed on day one. A few days later, the phone became incredibly frustrating to use for no apparent reason. Suddenly, I could no longer access any of my inboxes. Additionally, I'd be re-directed to the Start screen when trying to access other areas of the phone, not connected to my mail.

One forum thread later, Skype was uninstalled. One reboot and normal service resumed.

I understand Skype announced an update yesterday that stops this issue. Great. It however does so by temporarily disabling the People hub integration. Not great, but fair enough - clearly, this isn't a simple fix.

What I find most alarming is that there were approximately 41 (!) days between when this issue became public and a fix released ('day update with fix announced/released' subtracted by 'day issue was reported on the web' - if my calculation logic is flawed, please enlighten me). Thankfully, I didn't have to wait long for a fix. But, I empathise with people with WP8 devices since its launch in November, who were experiencing this issue. I'm not sure what the percentage of users affected were, but even if it was a minority, I feel the response was unacceptably slow, considering Skype is a flagship Microsoft product, and if you're not Internet-savvy, there's no chance you would have associated the issues experienced with Skype. I certainly didn't.

One last thing. Skype for Windows Phone 8 Preview 2.1. Could they not think of a better name? It's not only bad, but also misleading. If they insist on having the 'preview' reference and version number, how about 'Skype Preview 2.1 for Windows Phone 8'? That way I don't need to double-check if I'm on the correct version of WP8. Just saying.